Cancellation and Refund Policy

Effective Date: July 24, 2025

At Samrat Sweets, we strive to ensure complete customer satisfaction with every order. However, if you wish to cancel or request a refund, please read our policy below.

Order Cancellation

  • Before Dispatch:
    Orders can be cancelled within 1 hour of placing the order or before they are dispatched.
    To cancel, please contact us immediately at support@samratsweets.com or call +91 9810466154 with your order ID.

  • After Dispatch:
    Once an order has been shipped, it cannot be cancelled.

Refund Eligibility

Refunds are applicable in the following cases:

  • You received a wrong or damaged product.

  • The order was not delivered within 10 business days (excluding force majeure).

  • The item was not available and the order was auto-cancelled from our end.

Refund Process

  • To request a refund, contact us at support@samratsweets.com within 24 hours of delivery with photos or clear proof of the issue.

  • Once verified, the refund will be processed to your original payment method within 5–7 business days.

Non-Refundable Items

  • Perishable food items once delivered are not eligible for return unless damaged or incorrect.

  • Products consumed or tampered with will not be eligible for refund.

Need Help?

For questions related to cancellations and refunds, please contact:

Samrat Sweets
4 Dakshin Marg, DLF Phase-2, Gurgaon, Haryana, 122001
Email: support@samratsweets.com
Phone: +91 9810466154

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